The Participant Contact Centre at UK Biobank is truly unique. The team plays a pivotal role in the largest health study of its kind, maintaining ongoing engagement with all 500,000 participants. Our service sits at the heart of this mission, ensuring that every participant’s experience is exceptional.
Be the voice that enhances our participants’ journey
Our dedicated Participant Contact Centre (PCC) team, consisting of ~25 members including managers, team leaders and advisors, plays a crucial role in our operations delivery and speaks to the heart of the organisation which is our participants.
Team members facilitate participant involvement in UK Biobank through scheduling scans, addressing any enquiries and ensuring that each participant’s experience with us is as positive as possible.
Every member of the PCC team takes pride in interacting with each participant, understanding the importance of patience and empathy when speaking to individuals from diverse backgrounds and age groups.
Key skills we look for
- Contact centre experience is key.
- Excellent communication skills.
- Experience of in and outbound calls.
- Confidence in using a CRM system.
- Ability to follow standard operating procedures.
Why join the Participant Contact Centre?
- Direct interaction with participants.
- Opportunities for career advancement, development and progression.
- Feeling part of a professional team.
It’s not like any other call centre I’ve worked in before, I absolutely love it. The support I’ve had, the training I’ve had, I can’t fault at all. Everyone on the team is so welcoming.
Hetty, Participant Contact Centre Advisor
Hear what participants have to say
Participants share their feedback after interacting with the Participant Contact Centre:
“I have found all the staff I have dealt with to be very friendly and efficient.”
“The phone is always answered quickly, and the call handlers are always friendly.”
“A lovely calm approach from [the person I spoke to] with professional knowledge to back it up.”
“[The person I spoke to] was professional very pleasant, extremely helpful and knowledgeable.”
Learn more about careers at UK Biobank
Before applying for a role with us, discover our hiring process, from sending us an application through to final interviews.
Learn more about the people behind UK Biobank and how we support each and every employee from their first day with us.
Explore the different departments that make up UK Biobank and gain further insight into their roles and responsibilities.
There is a lot more to life at UK Biobank than enabling scientific discoveries. Explore our benefits, wellbeing initiatives and more.